Internetrix is a quality IBM partner and reseller of IBM Watson Customer Experience Analytics (CXA). We work with businesses of all sizes and sectors to optimise business data and allow for better business decisions to be made.
As an IBM Watson Customer Experience Analytics partner, Internetrix provides customers with analytics solutions to gain a competitive edge and the ability to make informed decisions through data-driven insights. Internetrix are your analytics experts that will work with you to improve your consumer insights and understanding of online behaviour and intent after product implementation.
The IBM Watson Customer Experience Analytics captures, manages, and analyses customer data to provide information on the digital customer journey and experience across the customer life cycle. The IBM Watson CXA gives clarity to end-to-end journeys and their effectiveness, whilst also giving the ability to visualise the customer experience through your digital channels.
IBM Watson Customer Experience Analytics – Essentials Edition
Tailored analytics reports
Session replay and search
IBM Watson Customer Experience Analytics – Standard Edition
Includes all of the capabilities of the Essentials edition plus the following functionalities:
Behavioural and usability analytics
Cognitive struggle analytics - automatically detects client struggles and adjusts thresholds
365 days of total behavioural report data, 7 days of session replay data retention, 30 days of heatmap data retention
Included subscriptions to: IBM Tealeaf CX / CX Overstat on Cloud.
IBM Watson Customer Experience Analytics – Premium Edition
Includes all of the capabilities of the Standard edition plus the following functionalities:
IBM Watson CXA Lifecycle Insights: includes subscriptions for IBM LIVEMail, LifeCycle, Digital Data Feed, and Multichannel Analytics.
14 days total session replay data retention
90 days total of heatmap data retention
IBM Watson Customer Experience Analytics – Mobile Basics Edition
Designed specifically for mobile application practitioners to self-implement the behavioural and usability capabilities of core Watson CXA. This edition includes:
One million CX events per month for the purchased IBM Watson CXA Mobile Basics Edition
5 authorised users
12 months of behavioural report data
2 days of session replay retention
30 days of heatmap data retention
Access to a Support forum